Lynnwood Convention Center Culture

Our Purpose Statement

To Create, Plan and Execute an outstanding event experience.

In the service moment, “purpose” overrides “task”. It is okay to be off task if you are on purpose. While it is important to complete one’s day-to-day tasks, employees are empowered to take the necessary measures to ensure our purpose statement is being met above all else.

It is important that employees recognize those opportunities to help create and elevate a guest’s experience even if that means going off tasks for a few minutes.

Customer Service Principles

Customer Service Principles are the codes and standards by which we conduct business & provide services.

Safety

To provide for the security and welfare of our staff and guests.

Professional

To represent the Convention Center through friendly and honest interactions, upholding the Convention Center’s customer service principles and core values.

Resourceful

To provide quality services and solutions to our events by fully understanding our abilities, acknowledging our limitations and building relationships with skilled partners.

Accomodating

To focus on providing a seamless experience to our clients and their guests. To be flexible to their needs and desires in an event experience.

Precise

To provide quality services and products by being committed to detailed and accurate communication provided in a timely manner.

The order in which the Customer Service Principles are prioritized are purposeful. The prioritization clearly communicates the hierarchy of how the Lynnwood Convention Center expects the employee to respond to situations they encounter through their shift.

The principles are, in part, a decision-making tool; providing direction to an employee who is required make decisions and take unplanned action through-out the day. The priority of the principles outlines to the employee the focus management is expecting of the employee and minimizes guess-work.

Core Values

Core Values are the important and lasting beliefs and ideals which influence behaviors and attitudes within our employees and our business.

Adaptable

To be open to change and new ideas while being obliging and flexible to clients’ requests.

Aware

To show initiative and be proactive when addressing client needs, while understanding how the decisions made and actions taken may impact others.

Character

To be dependable and respectful to guests, co-workers and vendor partners; showing integrity in our decision-making.

Team Centric

To collaborate with coworkers in creating memorable experiences and working in support of each other through positive recognition and assisting in tasks and responsibilities.