The order in which the Customer Service Principles are prioritized are purposeful. The prioritization clearly communicates the hierarchy of how the Lynnwood Convention Center expects the employee to respond to situations they encounter through their shift.
The principles are, in part, a decision-making tool; providing direction to an employee who is required make decisions and take unplanned action through-out the day. The priority of the principles outlines to the employee the focus management is expecting of the employee and minimizes guess-work.